At Iqra Crafts, we want you to be happy with your purchase. Please read the following conditions before requesting a return or exchange.

Return Window

You may request a return or exchange within 7 days of delivery.

Return Eligibility

• The product must be unused, unwashed, unstitched and unaltered.
• Original tags and packaging must be retained.
• The product must be free from stains, odours, perfume or damage caused after delivery.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible with your order number and clear photographs or video of the issue. After verification, we will arrange an appropriate replacement, exchange or refund. Return shipping for verified damaged, defective or incorrect products will be borne by Iqra Crafts.

Change-of-Mind Returns

If you change your mind, contact us within 7 days of delivery. Such returns are subject to approval and the customer is responsible for the return shipping cost.

Items That Cannot Be Returned

• Customised or made-to-order products, unless they are defective or incorrect.
• Products that have been washed, stitched, altered, used or damaged after delivery.

How to Request a Return or Exchange

1. Contact us on WhatsApp at 8128064810 within 7 days of delivery.
2. Share your order number, reason for the request and clear photographs or video where relevant.
3. Our team will review the request and share the return or pickup instructions if approved.
4. Once the returned product is received and inspected, we will confirm the available resolution.

Exchanges

Exchanges are subject to availability of the requested product or colour. If a suitable replacement is unavailable, an eligible refund may be offered.

Refunds

Approved refunds will generally be processed within 5–7 business days after the returned product has been received and inspected. Prepaid orders will normally be refunded to the original payment method. For COD orders, refund arrangements will be communicated directly. Your bank or payment provider may require additional time to reflect the amount.

Important Note

Handcrafted Bandhani and traditional textile products may have minor variations that are characteristic of the craft. Colours may also appear slightly different due to screen settings and lighting. This policy does not limit any rights available to customers under applicable consumer protection laws.

For assistance, contact Iqra Crafts on WhatsApp at 8128064810.