Eligibility for Refund Refunds are issued when:
• An order is cancelled before dispatch
• An item arrives damaged, defective, or incorrect and a replacement isn’t possible
Refund Method
• Prepaid orders: refunded to the original payment method (card/UPI/net banking)
• COD orders: refunded via bank transfer or UPI (you’ll be asked to share account details)
Refund Timeline Once approved, refunds are processed within 5–7 business days. It may take an additional 3–5 business days for the amount to reflect in your account, depending on your bank.
Non-Refundable Situations
• Change of mind after the 7–10 day exchange window has passed
• Items damaged due to customer misuse, washing, or alteration
• Customized or made-to-order pieces (unless defective)
How to Request a Refund Contact us at 8128064810 with your order number and reason for the refund request. Our team will guide you through the process.