Iqra Crafts aims to make refunds clear and straightforward. Refund requests are handled in accordance with our Return Policy and applicable consumer protection laws.

When a Refund May Be Approved

• An order is cancelled before dispatch.
• A product is verified as damaged, defective or incorrect and a suitable replacement or exchange is not available.
• A return is approved under our Return Policy.

Refund Method

• Prepaid orders: refunds are normally sent to the original payment method.
• Cash on Delivery orders: refund arrangements will be communicated directly, and may be made through bank transfer or UPI.

Refund Timeline

Approved refunds are generally processed within 5–7 business days after the returned product is received and inspected, or after cancellation approval where no return is required. Banks and payment providers may take additional time to reflect the amount.

When a Refund May Not Be Available

Refunds may not be approved for products that do not meet the return conditions, including items that have been used, washed, stitched, altered or damaged after delivery. Customised or made-to-order products are not eligible for a change-of-mind return, unless they are defective or incorrect.

How to Request a Refund

Contact Iqra Crafts on WhatsApp at 8128064810 with your order number and reason for the request. Please refer to our Return Policy for eligibility and return instructions.